Shipping & Returns
We make every effort to ship your order as soon as possible. Please allow 5-7 business days for delivery of items in stock.
Occasionally items ordered together may not always be shipped together. If we are not able to ship complete within 30 days we will contact you and give you the option to cancel. Items will not be charged to your credit card until shipped.
INTERNATIONAL SHIPPING IS AN ADDITIONAL CHARGE BASED ON POSTAL CHARGE FOR COUNTRY.
PACKAGES THAT ARE SHIPPED WITHOUT PROOF OF SIGNATURE REQUEST AND "LEFT ON PORCH" ARE AT CUSTOMER'S OWN RISK. ODILE OF NEW YORK CITY IS NOT RESPONSIBLE FOR PACKAGES DELIVERED AND LEFT AT DOOR.
Refunds and Exchanges
We always want you to be satisfied with your purchases therefore if you should wish to return or exchange an item, we will gladly take back any unused items within 5 days of delivery with authorization. All returns must be in the original wrapping.There will be a service charge for re-wrapping and re-stocking the item.
All free shipping charges will be deducted from the refund..
Please Note: All returns require an authorization.
All refunds will be credited to your bank card so please include a copy of your receipt and bank card number.
FREE SHIPPING items that have been returned will be credited to your credit card LESS the original shipping costs.
International orders will require additional shipping charges and prices will be quoted via e-mail.
If wrong size is ordered and a replacement is needed there will be a $10.00 re-stocking charge and shipping charges will be applied.